Terms of Service

Last updated: 11 September 2026

1. Overview

This website is operated by britishhomeco. Throughout the site, the terms “we”, “us” and “our” refer to britishhomeco.

By accessing our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service.

These terms apply to all users of the website, including visitors, customers, merchants, and contributors of content.

These Terms of Service should be read together with our Returns & Refund Policy, Delivery Policy, Privacy Policy, and Warranty Policy.

Nothing in these Terms affects your statutory consumer rights.

2. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

Acceptance of your order takes place when your order has been accepted for fulfilment and dispatched.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Incorrect pricing or product information has been displayed

• Payment cannot be authorised

• Fraud or unauthorised activity is suspected

• We are unable to fulfil the selected product specification

If we cancel an order after payment has been taken, any applicable refund will be issued to the original payment method.

3. Bespoke & Made-to-Order Products

Many britishhomeco products are handmade, bespoke, or made to order according to the options selected by the customer.

These selections may include size, fabric, colour, headboard, storage option, layout, finish, configuration, mattress choice, and other product specifications.

Customers are responsible for checking their selected specifications before completing an order.

Once production has begun, changes or cancellations may not always be possible.

Any cancellation or return rights applicable to made-to-order products are subject to our Returns & Refund Policy and your statutory rights.

4. Pricing & Payments

All prices displayed on our website are shown in GBP (£) and include VAT where applicable.

We reserve the right to update prices, promotional offers, product information, and availability at any time.

Where a discount or promotional offer applies, the applicable discount will be shown at checkout in accordance with the terms of that promotion.

If a pricing error occurs, we may contact you before fulfilling the order to confirm the correct price or cancel the affected order.

Payment must be made using one of the payment methods available at checkout.

5. Product Options & Configuration

Some products require customers to select product options before purchase.

These may include size, fabric, colour, storage, headboard style, height, mattress, or other specifications.

The final product price may change depending on the options selected.

Customers should review their selected options, final product price, product dimensions, and delivery information before completing checkout.

The selections confirmed at checkout will normally be treated as the specifications used to manufacture your order.

6. Delivery

Estimated delivery information is displayed on applicable product pages and within our Delivery Policy.

Because many britishhomeco products are made to order, production time and delivery time may vary depending on product type, selected specifications, material availability, production workload, and delivery location.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless expressly stated otherwise.

Courier delays, severe weather, access restrictions, or other circumstances outside our reasonable control may affect delivery.

Additional delivery charges for certain locations may apply where stated at checkout.

Please refer to our Delivery Policy for full information.

7. Delivery Access

Customers are responsible for ensuring that suitable access is available for delivery.

Before ordering, you should check that the product can safely pass through doorways, hallways, staircases, lifts, entrances, and other access routes.

If delivery cannot be completed because of inadequate access, incorrect delivery information, or nobody being available to receive the order, additional delivery or collection charges may apply.

A product being unable to fit into the property because of access restrictions will not normally be treated as a product fault.

8. 60-Day Returns

We offer eligible returns within 30 days of delivery, subject to the conditions in our Returns & Refund Policy.

For standard returns, products must generally be unused, clean, in resaleable condition, complete with applicable parts and accessories, and free from damage, stains, marks, odours, misuse, or excessive wear.

Please contact us before returning any product.

9. 60-Night Comfort Trial

Certain products may include a 30-Night Comfort Trial where this is specifically advertised on the relevant product page.

The 60-night comfort trial is separate from our standard 60-day returns policy.

For products covered by the trial, reasonable household use is permitted during the trial period, subject to the conditions set out in our Returns & Refund Policy.

To qualify, customers must contact us within 30 nights of delivery.

Products must remain clean and hygienic, free from damage, stains, strong odours, misuse, or excessive wear, and unaltered.

Full conditions are available in our Returns & Refund Policy.

10. Faulty, Damaged, Incorrect or Not as Described Products

If a product arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

We may request supporting information such as photographs, videos, measurements, and order details.

Depending on the circumstances, an appropriate remedy may include replacement parts, repair, a replacement product, collection, a partial refund, or a full refund.

This does not affect your statutory rights.

11. Refunds

Approved refunds will normally be issued to the original payment method.

Refunds are generally processed within the timeframe stated in our Returns & Refund Policy after the returned product has been received and inspected.

Your bank, card issuer, Klarna, Clearpay, PayPal, or other payment provider may require additional time before the funds appear in your account.

Where applicable, collection charges or other permitted deductions may be deducted from the refund.

12. Product Information

We aim to ensure that product descriptions, photographs, dimensions, colours, specifications, and other information displayed on our website are accurate.

However, minor variations may occur due to manufacturing tolerances, handmade production, material variations, lighting, photography, and screen or monitor settings.

Customers should review product dimensions and specifications before ordering.

13. Warranty

Selected britishhomeco products include a 5-year warranty against qualifying manufacturing defects in materials and workmanship under normal domestic use.

Warranty periods, coverage, conditions, and exclusions may vary by product.

Full details are contained in our Warranty Policy.

The warranty is provided in addition to your statutory consumer rights.

14. Website Availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, restrict, or update parts of the website for maintenance, security, technical reasons, or improvements.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable consumer law.

To the extent permitted by law, britishhomeco will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from improper use of the product.

Nothing in this section limits any statutory rights or remedies available to consumers.

16. Intellectual Property

All website content, including text, graphics, logos, branding, product photographs, videos, designs, and website content, is owned by britishhomeco or its licensors, unless otherwise stated.

Content may not be copied, reproduced, distributed, or commercially used without permission.

17. Third-Party Services

Our website may use third-party services, payment providers, finance providers, apps, couriers, or external platforms.

Use of those services may also be subject to the relevant provider's terms and conditions.

britishhomeco is not responsible for third-party websites that are outside our control.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or legal requirements.

Any updated version will be published on this page together with a revised “Last updated” date.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email:  hello@britishhomeco.co.uk

Address:
Alexandra Mills
Alexandra Road
Batley
WF17 6JA
United Kingdom

Opening Hours:
Monday to Friday, 9:00 am – 5:00 pm

These Terms of Service do not affect your statutory consumer rights.